FREQUENTLY ASKED QUESTIONS


 

FREQUENTLY ASKED QUESTIONS

 

Are Black Label products sold at any other retailers? 

No. Theblacklabelclothing.com is the EXCLUSIVE destination for all clothing. 

 
How often do you restock?

We aim to restock every week, but restock dates vary depending on product availability.

 

How can I find out about restocks?

Restock information will always be posted on the Black Label Clothing instagram page @blacklabelclothingllc

 

How many items can I buy in one purchase? 

Orders are limited to three units of each product per person. 

 

I placed an order. When will my package arrive?

The processing time for orders is 1-3 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during the holidays, this time may vary. Please refer to our shipping policy.

  

I emailed your customer service team. When should I expect a response?

We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

 

Do you offer returns?

Yes. Please refer to our Refund policy.

 

I am an international customer (outside USA.) Do I have to pay customs and taxes? 

You may be subject to customs fees, duties or taxes in your country. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States. 

 

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at sales@theblacklabelclothing.com with your inquiry. 

 

Do I need to set up an account to place an order? 

No, but by setting up an account, you become a VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

 

Do you ever do giveaways?

Yes, we run official giveaways on Theblacklabelclothing.com, as well as the Black Label social channels (@blacklabelclothingllc).

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